General Questions:

What are your hours of operation?
Our website is open 24 hours a day, 7 days a week. Call Centre support is available from Sunday to Saturday, 8:00 am to 10:00 pm.
How do I contact your team at Minamin?
To contact the customer support team, you can send your questions by using either “chat” option available across the website and app or you may call us on +965 55518628 or you can email us on
Why is the image shown on the website different from the item I received?
Although we make every effort to ensure product images on our website are identical to the item you receive, occasionally actual product colour may vary from the image shown. We cannot guarantee the accurate representation of the product because not all computer monitors may have the same colour settings. Please note that product image on our site is for illustrative purpose only.
Is it safe to use my credit/debit card at MINAMIN?
Yes that’s correct. We use a third-party payment gateway service to process all credit/debit card payment transactions. These payment intermediaries undergo the most stringent level of certification standard to ensure all cardholders’ data is stored, processed and transmitted securely by using the industry standard encryption technology.